Break Fix Versus Managed IT Services

As a Managed Service Provider , the obvious answer is that managed services are better. But are they better? We have both MSP & Time & Materials clients. We believe that our clients should be able to choose the method of IT support that they are comfortable with. It's not our business model to force our clients into year long engagements unless they make that choice. And the reason they make that choice is because there is a level of insurance achieved with our MSP contracts. What's the difference between the 1990's & today that changes the break fix model? With current technology, we can proactively automate the management, maintenance, & monitoring of our clients' environments for our break fix or Time & Materials clientele. Ninja Remote Monitoring & Management Ninja monitors all of our clients' endpoints - physical & virtual servers, workstations & laptops - which creates custom alerts based on the systems' health & p...